Daily work

Selling at the counter

A customer is standing in front of you with three pieces. You put them in the sales basket, take payment by cash, card or both, and hand over a receipt. At the end of the day you count the drawer, and the app tells you whether it is right.

  1. Check that your country is included

    Selling at the counter works in Belgium, the Netherlands and the UK. Not yet in France: till software there must be certified, and Vintro Pro is not. You can still create an invoice there.

    Go to 🏢 Company settings → 🏢 Your business and check which Country is set. If it is right, the 🧮 Cash-up button appears at the top of the 💰 Sell tab. In another country a short line there explains why not.

    Do you need a till system? That depends on your country and your business. Read this first: Does an antiques dealer need a till?

  2. Put the pieces in the sales basket

    A customer rarely buys one thing. There is one basket, for the counter and for the invoice. What is in it, you also see on your other devices.

    Scan the label on the 💰 Sell tab and click 🧺 Add to sales basket. Or tick the rows in your stock and choose 🛠️ Actions → under Other → 🧺 Add the selected rows to the sales basket. Typing a price alone does not put the item in the basket. As soon as there is something in it, the basket appears at the top of 💰 Sell.

    The sales basket at the top of the Sell tab, with two pieces, the total and the buttons Check out at the counter, Make an invoice and Empty basket
    Screenshot to follow
    handleiding/kassa-stap-2-v1.png
  3. Check the price and the VAT of each piece

    The receipt shows the VAT wording for each piece. If the app is not sure which one applies, you choose. Guessing would put the wrong wording on the receipt.

    Each piece in the basket has a list with Margin scheme or Standard VAT, and a box for the price. If it says Choose VAT…, you choose. An agreed price, you change here. If you bought the piece at the reduced rate, the margin scheme is not possible. ✕ takes one piece out, Empty basket takes everything out.

    A piece in the sales basket with the list Margin scheme or Standard VAT and the price box next to it
    Screenshot to follow
    handleiding/kassa-stap-3-v1.png
  4. Take payment: cash, card or split

    At the cash-up the app counts cash and card separately. That is why it asks how the customer paid.

    Click 🧮 Check out at the counter. Under Paid by, choose 💶 Cash, 💳 Card or ➗ Split. For cash, type what the customer gave you in Received (optional), and the app shows the Change to give. By card, the customer pays on your own terminal; Vintro Pro only notes that it was by card. For split, fill in one amount and the app puts the rest in the other box. The Sold button only switches on when everything together is exactly the total.

    The Check out at the counter window with the pieces, the total and the three buttons Cash, Card and Split
    Screenshot to follow
    handleiding/kassa-stap-4-v1.png
  5. Choose your receipt

    Not every customer wants paper. A receipt by email works too, and the app does not keep the address.

    Tick Print and choose the Paper roll: 80 mm or 58 mm. Or tick By email and type the customer’s email address. Both is fine too. The app remembers your choice for the next customer. In the app on your phone, printing does not work on every device; email the receipt instead.

    The receipt shows your business and VAT number, the receipt number, the date and time, each piece with its price and VAT wording, the total and how it was paid.

    The Receipt part of the checkout window, with the Print and By email tick boxes, the choice of 80 or 58 mm and the box for the email address
    Screenshot to follow
    handleiding/kassa-stap-5-v1.png
  6. Customer wants an invoice? Tick it

    A business customer often wants an invoice in their name. You make it in the same go, not separately afterwards.

    Tick Also create an invoice. Fill in the Customer name; the address and the VAT number (optional) can be added. The invoice goes through your own accounting software, as with Make an invoice: the app says which one just above. The invoice number goes on the receipt. Then click Sold.

    The pieces are now marked sold and leave the basket. If the invoice fails, the sale and the receipt are still saved. You try the invoice again under 🧮 Cash-up, with 🧾 next to the receipt.

    The Also create an invoice tick box, ticked, with the fields for the customer’s name, address and VAT number below it
    Screenshot to follow
    handleiding/kassa-stap-6-v1.png
  7. Cancelling a sale

    A customer brings something back, or you rang it up wrong? Then the piece needs to be for sale again, and the drawer needs to add up again.

    Click 🧮 Cash-up. Under Sales that day you see every receipt. Click Cancel and then Sure? Cancel sale. The whole receipt is cancelled and the pieces are for sale again. In the same place you print a receipt again with 🖨️, email it with 📧, or still add an invoice with 🧾.

    The Sales that day list in the cash-up, with for each receipt the time, the amount and the buttons to print again, email, create an invoice and cancel
    Screenshot to follow
    handleiding/kassa-stap-7-v1.png
  8. Close the day

    At the end of the day you want to know whether the drawer is right. The app works out what should be in it; you count.

    Click 🧮 Cash-up. At the top you see Cash, Card and Total for today; with Day you pick another day. Under Count the drawer, fill in the Float at the start (0 is fine). The app already takes the amount from your last cash-up. Should be in the drawer is the float plus the cash sales; card does not go in the drawer. Count the drawer, fill in Counted, and you see straight away ✓ The till is right, or how much is over or short. Click Close the day. Under Earlier cash-ups every day stays listed.

    If you cancel a sale after closing, the app tells you the cash-up no longer adds up. Count again and click Close again. The old cash-up stays listed.

    The Cash-up window with the Cash, Card and Total tiles, the boxes Float at the start, Should be in the drawer and Counted, and the Close the day button
    Screenshot to follow
    handleiding/kassa-stap-8-v1.png
  9. With Odoo, the till entry goes along by itself

    What you sell without an invoice also belongs in your accounts. With Odoo you do not have to type it in again.

    If your Belgian business has Odoo connected in 🏢 Company settings, Close the day sends one till entry for that day to Odoo, as a draft. It only holds what was sold without an invoice: a receipt with an invoice already goes through that invoice. Your accountant confirms the entry in Odoo. Without Odoo, or in the Netherlands and the UK, no till entry goes along; the app says so after closing.

Rather go through it together?

These pages are free and will stay that way. If you would rather have someone look at your own stock with you, that is available as paid guidance.

Keep reading

Setting up your business Adding your first piece Moving your stock over from Excel Creating and printing a label Working out margin VAT for a period Selling and scanning a piece Creating an invoice Making a purchase slip Selling pieces on consignment Sharing your public catalogue Does an antiques dealer need a till? Back to the guide To the knowledge base

Frequently asked questions

Can I sell at the counter in France?

Not yet. In France till software must be certified, and Vintro Pro is not. The sales basket and Make an invoice do work there.

Do I need a card terminal?

For card payments, yes, your own terminal. Vintro Pro does not take payments itself. The app only notes that the customer paid by card, so your cash-up adds up.

Does Vintro Pro keep the customer’s email address?

No. The address is only used to send that one receipt.

I picked the wrong payment method. What now?

Cancel the receipt under Cash-up. The pieces are then for sale again. Put them back in the sales basket and take payment again.

Do I see the basket on my other device too?

Yes, which pieces are in it. A price or VAT choice you change in the basket stays on the device where you changed it.