Privacy policy — Vintro Pro

Last updated: 23/10/2026 · non-binding summary

1. Who are we?

Vintro Pro is a shared shop window on which independent dealers — from antiques to bicycles to vintage clothing — show their pieces. Each dealer remains responsible for their own stock and contact details. Vintro Pro itself is operated by Vintiques Export, Grote Moerstraat 73, 8200 Bruges, Belgium. Company and VAT number: BE 1012.510.942. Contact: info@vintropro.com.

2. What data do we collect?

As a visitor

• If you sign up for alerts (on a dealer’s catalogue page or on Vintro Shop): your name, your email address and the frequency you chose (immediate / weekly / monthly).
• If you fill in a form — “Ask a question” about a piece, “I’m looking for this” or a request for a conversation: your name, your email address and what you write.
• If you use the help chat: your question and the earlier messages of the same conversation. We do not ask for your name or email there.
• Your IP address, briefly, to count how often someone uses a form or the help chat. That stops scripts that call them in a loop.
• If you click a heart (“liked”): this is kept only in your own browser (via “localStorage”). It is never sent to us or stored centrally anywhere.
• If you enter a location or postcode to filter by distance: it is converted once into coordinates via OpenStreetMap, and is not kept by us after your visit.

As a dealer with an account

• Your account: your email address and password (which we only keep encrypted), the name, address and VAT number of your business, and the contact details you enter yourself (WhatsApp, Instagram, email, phone).
• Your subscription: your payments and your mandate with Mollie, and the invoices we send you.
• What you put in the app: your pieces, photos, prices, and the details of your own customers and suppliers. For the latter, you are the controller and we are your processor — see article 9 of the subscription terms.

A dealer’s contact details and the address and VAT number of their business are public on Vintro Shop. That is required: a buyer has the right to know who they are buying from.

3. What do we use it for, and on what basis?

• Sending the alerts you signed up for. Basis: your consent (GDPR art. 6(1)(a)). You withdraw it with the link at the bottom of every email.
• Passing on your question or request to the dealer, or to us. Basis: you asked for it yourself (GDPR art. 6(1)(b)).
• Answering the help chat and stopping abuse. Basis: our legitimate interest in a site that works and is safe (GDPR art. 6(1)(f)).
• Running your account and subscription. Basis: our contract with you (GDPR art. 6(1)(b)).
• Keeping invoices. Basis: accounting law (GDPR art. 6(1)(c)).
• Counting visits to the public pages (Umami, see article 8). Basis: our legitimate interest (GDPR art. 6(1)(f)).

We do not use your data for advertising, and we never sell it on to third parties.

4. Who has access to it?

Only the dealer you signed up with can see their own list of subscribers. A question to a dealer goes to that dealer. An “I’m looking for this” request goes to the dealers on Vintro Shop. Beyond that we use these service providers:

• Supabase — the database and sign-in
• Netlify — hosting the site and the app
• Resend — sending emails
• Anthropic — the help chat and the AI features in the app (texts, translations, describing a photo)
• Google Gemini — showing a piece in an interior, only if a dealer uses that feature
• remove.bg — removing the background of a photo, only if a dealer asks for it
• Mollie — paying for the subscription
• Odoo — our own accounting and invoices
• Eurosender — calculating a shipping price with the pickup and delivery address, only if a dealer asks for it
• OpenStreetMap — turning an address or postcode into coordinates
• Umami — counting visits to the public pages

We sometimes show photos and descriptions of pieces on Vintro Shop on our own social media (Instagram, Facebook, Threads, Bluesky, LinkedIn, TikTok). No visitor data is sent there.

5. Data outside Europe

Supabase, Netlify, Resend, Anthropic, Google and Umami are American companies. If data leaves the European Economic Area, that happens with the safeguards of chapter V of the GDPR, such as the European Commission’s standard contractual clauses in their data processing agreement.

6. How long do we keep your data?

• Alerts: for as long as you stay subscribed.
• A question to a dealer or a request for a conversation: we send it as an email. We do not keep it separately in our database.
• An “I’m looking for this” request: for as long as it is needed to show your search to dealers. Want it gone sooner? Email us.
• The help chat: we do not keep the conversation. It stays only in your own browser, until you close the tab.
• Your account: for as long as you have it. If you cancel your subscription, we keep your data for one more month so you can collect it. Then we delete it. You can also delete your account yourself straight away.
• Invoices: for as long as accounting law requires.

7. Your rights

You have the right to see your data, to have it corrected, or to have it deleted. You can have processing restricted, take your data with you, and object to processing based on our legitimate interest. If you gave consent, you can always withdraw it. Write to info@vintropro.com. Unsubscribing is always possible via the link in the email.

Deleting your account entirely is something you do yourself in the app — how that works and what exactly disappears is set out on Deleting your account.

Not happy with how we handle your data? You can lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit), Drukpersstraat 35, 1000 Brussels, dataprotectionauthority.be.

8. Cookies and local storage

This site uses no tracking, marketing or advertising cookies. We use only technically necessary local storage in your browser (never cookies sent to third parties), for: your language choice, your “liked” selection, the pieces you viewed recently, and your chosen location filter. This never leaves your own device and is not shared with us or with third parties.

To see where visitors get stuck, we measure the use of our public pages with one tool: Umami, a visitor counter. Umami sets no cookies on your device, does not record your screen and does not link visits to each other.

These tools never run inside the app itself. What you do in your own protected stock — your pieces, your purchase prices, your margins, your customers — is not measured and not recorded. That is none of our business.

Terms of use — Vintro Pro

Last updated: 08/10/2026 · non-binding summary

1. What is Vintro Pro?

Vintro Pro is a shared shop window on which independent dealers — from antiques to bicycles to vintage clothing — show their pieces to interested visitors. Vintro Pro itself sells nothing.

2. Vintro Pro is not a party to the sale

Every transaction (enquiry, negotiation, purchase, delivery, payment) happens directly between you and the dealer, via the contact buttons (WhatsApp, Instagram, email, phone). Vintro Pro is in no way involved in, or responsible for, these transactions.

3. Accuracy of the information

Each dealer is responsible for the accuracy of their own descriptions, photos, prices and availability. Vintro Pro does not check this, and gives no guarantees about the authenticity, condition or availability of a piece on display.

4. Proper use

Dealers’ contact details may only be used for genuine interest in what they offer — not for spam, advertising or other unwanted purposes.

5. Point of contact and reporting

One point of contact. For visitors, dealers and authorities, info@vintropro.com is Vintro Pro’s point of contact, in Dutch, French or English (Digital Services Act, Regulation (EU) 2022/2065, Articles 11 and 12).

What is not allowed. An illegal item does not belong in the showcase: stolen or counterfeit goods, protected species or ivory without the required papers, weapons, and anything the law forbids selling. The same applies to a description or photo that misleads or infringes someone else’s rights.

Reporting. Under every item is Report this item. It opens an email to us with the link already filled in. Add why you believe the item is illegal, plus your name and email address. We confirm receipt, review the report ourselves (no automated decisions) and tell you what we decided (Article 16).

What we can do. Remove an item from the showcase, or exclude a dealer from it temporarily or permanently. We only do so after a report or our own finding; we do not check every item in advance. The dealer always receives an email with the reason and the rule applied, and can object via the same address (Article 17).

6. Changes

These terms may be amended. The most recent version is always on this page.

7. Contact

Questions about these terms? Get in touch via info@vintropro.com.

Subscription terms — Vintro Pro for dealers

Last updated: 08/10/2026 · non-binding summary

1. Who this is for

These terms apply between Vintiques Export CommV (“we”) and every business that creates an account in the Vintro Pro app (“you”). Vintro Pro is meant only for dealers who sell professionally, not for consumers. By creating an account, you accept these terms.

2. What you get

Stock and sales management in the app: entering items with photos, labels, a public catalogue, the reports and the integrations listed on the pricing page.

3. Price

Vintro Pro starts with a free 30-day trial, with every feature and no card number. After the trial, the subscription costs €19.99 per month, excluding VAT, per business, whatever the number of items or colleagues. Without a subscription your stock becomes read-only after the trial: you can view, filter and export everything, but no longer add or change items. We announce any price change by email at least 30 days in advance; if you disagree, you cancel before it takes effect.

4. Payment

You pay monthly in advance, through a recurring mandate with Mollie. You receive an invoice every month. If a payment fails, we let you know and look for a solution together before we close anything.

Bring a colleague. Your personal link is in the app. If another business signs up with it (or with your code) and pays its first month, you both get one month free: your next monthly collection is then skipped. One reward per new business; you can't refer your own business, and a business that has paid before no longer counts as new. A free month isn't money and isn't paid out; if you cancel, a month still owed to you lapses. In case of abuse (such as fake accounts) we withdraw the reward.

5. Cancelling

You cancel monthly, with no notice period and no reason needed: in Vintro Pro under Company settings → Billing and VAT, or by emailing info@vintropro.com. The subscription then runs until the end of the month you have already paid for; after that we collect nothing more. A month that has started is not refunded. We may also end the subscription, with one month’s notice by email, or immediately in case of abuse or a serious breach of these terms.

6. Your data stays yours

Everything you enter remains yours. You can export it at any time, also without a subscription. After you cancel, we keep your data for one more month so you can collect it. After that we delete it. Our own invoices to you are kept as long as accounting law requires.

7. Availability

We do our best to keep the app available, but do not promise uninterrupted operation. Maintenance longer than an hour is announced in advance.

8. Liability

Vintro Pro is a tool. The calculations (such as margin VAT) and the reports do not replace your accountant: you remain responsible for your returns and your invoices. Our liability is limited to what you paid us in the twelve months before the damage occurred, and does not cover indirect damage such as lost profit. This limit does not apply in case of intent or gross negligence on our part.

9. Data processing agreement (GDPR Art. 28)

For the data of your customers and suppliers that you enter in the app, you are the controller and we are the processor. We undertake to:

• process that data only to make the app work for you, and only on your instructions;
• bind everyone at our end who has access to confidentiality;
• appropriate security: encrypted connections, access separated per business in the database;
• use only these sub-processors: Supabase (database), Netlify (hosting), Anthropic and Google Gemini (the AI features, only if you use them) and remove.bg (photo background removal). We announce any new sub-processor in advance by email, and you may object;
• where a sub-processor is outside the European Economic Area, transfer only with the safeguards of Chapter V of the GDPR;
• help you when one of your customers exercises their rights;
• report a data breach without undue delay, so you can act within the legal 72 hours;
• delete the data after the subscription ends as set out in Article 6, and give you on request the information needed to verify this.

10. Law and disputes

These terms are governed by Belgian law. If we cannot settle a dispute together, the Enterprise Court of Ghent, Bruges division, has jurisdiction. We announce changes to these terms by email at least 30 days in advance.