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Delete your account

You can delete your account yourself, inside the app. It erases your data permanently: there is no trash bin and no undo.

Deleting cannot be undone. There is no trash bin and no backup we could restore your stock from.

In the app, in five steps

  1. Sign in at vintropro.com.
  2. Click your email address in the top right — that is the account menu.
  3. At the top of that menu, choose 🏢 Company settings.
  4. Scroll to the bottom, open the ⚠️ Danger zone section and click 🗑️ Delete account.
  5. Type the word DELETE in the box. That way one misclick cannot do this.
  6. Click Delete my account. From that moment it is immediate and permanent.

What gets deleted

Your subscription

Your subscription stops: we revoke your Mollie mandate, so nothing is charged again. Payments already made stay in the bookkeeping — that is a legal requirement.

Colleagues in the same business

Do colleagues work in the same business? Then only your access disappears and the business keeps its stock.

If you can no longer sign in

If you cannot get into your account any more, request deletion by email. Write to info@vintropro.com from the email address the account was created with, using Delete account as the subject. We check that the request really comes from you and delete the account within 30 days. You will get a confirmation.

Deleting only some of your data

You do not have to delete your whole account to get rid of something. A piece, a photo or a video you delete yourself in the app, at any time: open the piece and click delete. What you remove that way disappears from your public catalogue and from the marketplace as well. If that does not work, or you want something else erased, write to info@vintropro.com from the email address of your account.

Take your data with you first?

If you want to keep your stock, export it before you delete: open the table view in the app and export to Excel or CSV. After deletion nothing can be recovered — not even by us.

Frequently asked questions

How do I delete my Vintro Pro account?

In the app: click your e-mail address at the top right, choose 🏢 Company settings, open the ⚠️ Danger zone section at the bottom and click 🗑️ Delete account. You type the word DELETE to confirm, so one misclick cannot do this.

Can a deletion be undone?

No. There is no recycle bin and no backup from which we can restore your stock.

What happens to my subscription?

It stops. We revoke your Mollie mandate, so nothing is charged again. Payments already made stay in the bookkeeping — that is a legal requirement.

What if I can no longer log in?

Send a message to info@vintropro.com from the e-mail address the account was created with, with Delete account as the subject. We check that the request comes from you and delete your account within 30 days. You get a confirmation.

Does the business disappear for my colleagues too?

No. If colleagues work in the same business, only your access disappears and the business carries on with its stock.

Can I keep my stock first?

Yes, export it before you delete: open the table view in the app and export to Excel or CSV. After deletion nothing can be retrieved — not even by us.